OK I just took delivery of my physical copy of Panzer Corps and the serial number printed on the disk is not being accepted to install. Who should I contact?

Thanks all!

I'd try over at either the Matrix or Slitherine forums, depending on where you purchased from. Also, I'm sure you know this but make sure you  haven't mixed up any Os with 0s...(zeros vs letter 'o'). 

You could start here...

http://www.matrixgames.com/forums/tt.asp?forumid=987&p=1&tmode=1&smode=1

^Hmm...maybe I did do that. I don't have it in front of me now, so I can't check again. Thanks for the link.

Sent a request in the Slithering and Matrix last night asking for help. Waiting to hear back.

...

Very funny timing.  I just tried to install PC to my labtop and had the exact same problem.  I did not experience this when I installed it to my desktop.  I created a ticket at the help desk and was advised it may be a problem caused by my anti-virus software.  I was instructed to try shutting it off during install, and if that doesn't work, to actually UNINSTALL my anti-virus software!  To me, that solution is unacceptable.

In any event, I haven't tried to install with the anti-virus software turned off yet.  I'll try tonight.

For the record, my desktop where I had no problem runs Kaspersky.  My labtop where I experienced the problem runs Norton.

^Thanks JH...my desktop runs Norton too. That must be it, but I agree...there has to be a better way than turning everything off. Of course it would be nice if they answered my message too but hey we all can't have everything can we?

BTW I have been re-installing all my games and haven't had any issues with passcodes until this one.

Originally Posted By Gusington

^Thanks JH...my desktop runs Norton too. That must be it, but I agree...there has to be a better way than turning everything off. Of course it would be nice if they answered my message too but hey we all can't have everything can we?

 

BTW I have been re-installing all my games and haven't had any issues with passcodes until this one.

This is a problem I have had in the past with a number of matrix games.  This, however, is the first time I've been told it may be related to a anti-virus software conflict.  I do not mind shutting down my anti-viral software briefly for purposes of an install.  However, I refuse to uninstall my ant-virus software altogether.  That is just ridiculous in the extreme.

Anyway, it took about two days for me to get a response to my inquiry.  I'm sure you'll get the same response I got.  They also tell you to type in the serial code, rather than simply cutting and pasting.

Let me know if you solve the problem.

Two days? Alright. I just sent my message last night. Covering all bases, I did type in the number, multiple times...no cut and paste.

There's no way I'm uninstalling my AV either...it would take about 30 seconds for the new machine to get some kind of horrible infection.

I wouldn't advise uninstalling Norton---and i find the suggestion unexceptable as JH has---have those guys ever tried to uninstall Norton over at Matrix???!!!! It is no simple matter-and if you do not follow the uninstall directions correctly (which involves going to Norton's sight and running batch removal tools) you will corrupt Windows so badly your be Fdisking your drive and reinstalling everything.

I would shut it down (while being physically disconnected from the internet) and running the install as admin---but beyond that the burden falls back on Matrix.

The first three games I bought with serial numbers, about 3-5 years ago, worked just fine. The last two, about 1-3 years ago, didn't work. Makes wounder if I will ever be able to buy another game. Concidering most games require serial number activation nowadays, my gaming days may be numbered.

A week later and I'm still waiting just to hear back. WTF Matrix?

Did you email Erik Rutins?

I hope you get it working, looking forward to your impressions of the game.

^Weirdest thing. Got home after not trying for a week and *poof* the number worked on the first try. Thanks for your help all. Don't understand it...but...glad it works. In thanks I'm now getting the newly announced Eastern Front DLC 

Did you do anything different? Mine still is not working...super annoying.

Absolutely nothing different at all. 

?

IS panzer corp $20? I would grab it for that.

^I got it for 30.00. And hey guess what! I downloaded the 1941 DLC and the serial number doesn't work. Again.

Trying to be a loyal fan here but this kind of crap is really, REALLY annoying. Guess I'll wait a week again for it to suddenly work like I did with the base game.

Since the system works for the majority of people, it must be something on your system, like a security setting, or something you are doing when you type the number. Are you using the hyphens?

It should be xxxx-xxxx-xxxx-xxxx

I walked away from it, then tried again a few minutes later and it worked. Just like last time. I'll be damned if I have any idea why...just glad it works after a few tries.

Glad it is working. I hope you burn all your downloads to CD or USB drive so that you won't be posting in 6 months that you can't find out how to re download a game.